Refund policy

1. Refund Eligibility

We aim for 100% customer satisfaction. Refunds are considered under the following conditions:

• The product is defective or does not meet quality standards.

• The order was incorrectly fulfilled by us.

2. Non-Refundable Cases

• Orders that have been delivered as described.

• Firewood that has been used, burned, or improperly stored.

• Change of mind or buyer’s remorse.

3. Refund Process

• Contact us within [3] days of receiving your order.

• Provide proof (photos or detailed explanation).

• Approved refunds will be processed within [3] business days via the original payment method.

For refund requests, email us at andy@knotorious.com. Call or Text ‪(413) 200-8029‬