Shipping policy

At Knotorious Firewood, we are committed to providing a seamless and reliable firewood delivery experience. Below, you'll find detailed information about our shipping and delivery process to ensure transparency and efficiency.

Delivery Areas

We proudly serve the following regions:

  • Berkshire, Columbia, Hudson, and Litchfield Counties

  • If you are outside our standard delivery zones, please contact us at andy@knotorious.com to discuss possible arrangements.

Delivery Timeframe

  • Standard Delivery: Orders are typically delivered within [3] business days from the date of purchase.

  • Expedited Delivery: Available upon request. Additional fees may apply.

  • Same-Day Delivery: Subject to availability. Contact us before placing your order to confirm.

We aim to fulfill orders promptly, but please note that delivery times may vary due to weather conditions, demand, and other factors.

Delivery Fees

  • Free Delivery: Available for orders within 10 miles of our Headquarters.

  • Long-Distance Delivery: Additional charges apply for locations beyond our 10 mile standard range.

Delivery Process

  • Our team will deliver your firewood directly to your specified location.

  • If you have specific delivery instructions (e.g., stacking preferences, gated access, etc.), please provide details at checkout.

Weather & Seasonal Delays

  • Adverse weather conditions may impact delivery schedules. We will notify you of any delays and reschedule as needed.

Missed Deliveries & Redelivery

  • We are not responsible for delays caused by incorrect addresses provided at checkout.

For any questions or special requests, please contact us at andy@knotorious.com. Call or Text ‪(413) 200-8029‬